SPECIAL NOTICES: Changes to Our Scheduling & Office Protocols
IMPORTANT NOTICE EFFECTIVE Wednesday August 19, 2020:

Dear Hershey Pediatric Families,

We hope you are all doing well and having a healthy and safe summer. We wanted to inform you of some of the schedule changes and protocols that we plan to implement during the school year to help protect patients and staff. Although it is unclear what the school year will look like, we want to prepare for the inevitable increase in sick calls we will receive as we approach the fall and winter months.

  1. We will see well visits until 3pm during our day time hours and from 6pm - 7:30pm during our evening hours. This allows us to have a designated time period to see a majority of our sick patients. These time periods may need to be modified as we see what our sick call case load is in the coming weeks. We appreciate your patience and understanding as we try to be flexible based on what is needed to care for our patients.

  2. Please be aware that we will see medication rechecks, injuries, and other problem visits that don’t relate to sickness during our “well” time.

  3. All of our well visits will come through the front door and check in at the front desk.

  4. If your child is sick the day of their well visit—we kindly ask you to reschedule when they are feeling better, or reschedule to our sick time period.

  5. We are having all sick visits come through our side entrance located to the right of the front doors. Sick visits will also be seen in designated rooms in the office.

  6. Our sick visit patients will check in from the car by phone. A nurse will call you when to come to the side entrance. You will also leave through that door.

  7. We will NOT be doing nebulizer treatments in the office during the pandemic due to concerns of possible spread of the virus through these procedures. We ask that all asthmatics bring their Albuterol inhalers and spacers to their sick appointments. We will be able to give breathing treatments via inhalers in the office in place of the nebulizer treatments. We may need to refer you to the Emergency Department should your child require more intensive treatment with nebulizer treatments.

  8. We will continue to require masks in our office for patients three years old and older. You may also see staff wearing face shields during your visit.

  9. We will continue to ask that only one adult accompany patients to their scheduled appointment to minimize foot traffic through the office.

  10. We will continue to ask our COVID screening questions for all patients and for whom ever is accompanying the child.

  11. We will continue our routine cleaning/disinfecting procedures. All rooms are thoroughly cleaned between patients.

  12. We will continue to space the waiting room out to allow social distancing and limit time spent in the waiting room. All sick visits will wait in their car, not the waiting room.

  13. We will continue to ask families with scheduled appointments that have traveled to one of the states that the Pennsylvania Department of Health recommends quarantining for 14 days to kindly reschedule their appointment. See the most up to date list on https://www.health.pa.gov/topics/disease/coronavirus/Pages/Travelers.aspx

We believe these changes will allow us to safely see all patients in the coming months COVID-19 pandemic continues. We are thankful for your trust in our office to provide the best care as we work through this difficult time. If there is anything we can do to make you more comfortable during your visit at our office, please let us know.



Dr. Glen Bartlett and the Staff at Hershey Pediatric Center